Complaints Procedure

Complaints Procedure for HAB Roofing Ltd

Effective Date: 28 April 2026
Company Name: HAB Roofing Ltd
Company Number: 12580885
Registered Office: 21 Highland Road, Leamington Spa, Warwickshire, CV32 7EG
Phone: 07464 931020 / 01926 715907
Email: info@habroofing.com
Website: www.habroofing.com

Our Commitment to Customer Satisfaction

At HAB Roofing Ltd, we pride ourselves on providing professional roofing services, quality workmanship and reliable customer care.

If for any reason you are dissatisfied with any aspect of our service, we encourage you to notify us so that we can investigate and resolve the matter promptly and fairly.

Step 1 – Notify Us of Your Complaint

Please submit your complaint in writing by email or post including:

Your full name
Property address where works were carried out
Contact telephone number
Details of the complaint
Relevant photographs (if applicable)
Date the issue occurred

Please send complaints to:

Email: info@habroofing.com
Post: HAB Roofing Ltd, 21 Highland Road, Leamington Spa, Warwickshire, CV32 7EG

Step 2 – Acknowledgement

We will acknowledge receipt of your complaint within 3 working days.

Step 3 – Investigation

We will review the complaint, inspect the issue where necessary, and may contact you for further information.

Where appropriate, a site visit may be arranged.

Step 4 – Resolution

We aim to provide a formal written response and proposed resolution within 14 working days where reasonably possible.

This may include:

explanation of findings
remedial works
agreed repair schedule
alternative resolution where appropriate

Step 5 – Escalation

If you remain dissatisfied following our response, we will make reasonable efforts to continue discussions in good faith to reach an amicable outcome.

Professional Standards

HAB Roofing Ltd is committed to:

fair investigation
honest communication
timely responses
rectification of genuine workmanship issues where applicable

Contact Details

HAB Roofing Ltd
21 Highland Road
Leamington Spa
Warwickshire
CV32 7EG

Email: info@habroofing.com
Phone: 07464 931020 / 01926 715907